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FAQ’S

NKD BODY PRODUCTS ARE 100% AUSTRALIAN MADE AND OWNED, VEGAN AND HAVE NEVER BEEN TESTED ON ANIMALS!

SHIPPING:

How much does shipping cost?

Australia – FREE Shipping on all orders.

New Zealand – FREE on orders of 2 or more products. $3 for a single product.

International – Most Countries – FREE on orders of 2 or more products. $7.40 for a single product. 

International – Other Countries – shipping is based on weight and is from $7.40. One and two product orders will be sent via cardboard envelope/s. All orders over 250g will have tracked shipping. The countries in this group are mainly South & Central America, Africa, Middle East and Eastern Europe. 

Shipping price will be displayed prior to you making final payment.

Shipping address errors.
Please make sure that your shipping address is correct.
Include full Street, Suburb, State, Post Code and Country details.
We frequently get addresses that do not make sense.
In such cases we will email you to get clarification of your address.
Make sure your email address is a working address that you use frequently.
As much as we have a very high opinion of ourselves and our magical talents we are unable to take responsibility for your errors if you give us the wrong postal and/or email address.

How long does shipping take?
We endeavour to have all orders processed and posted out the next working day after they are placed. This does always happen, especially after we run a special or around public holidays, in that case orders may take two days to get processed.

In Australia, expect your orders to arrive within 2-6 working days after your confirmation email is sent! For some reason we have found that deliveries to Western Australia can take longer, up to 10 working days.

We use Australia Post for all of our deliveries and depend upon them to get the parcels we post to you in good order and in good time. Please do not attack us if something goes wrong – talk to us nicely and we will do everything in our power to fix any perceived or real problem in order to please you.

For international orders, generally allow 1 to 2 weeks depending on where you live!
BUT from experience International orders can be delayed by up to and beyond 1 month, especially if you live in the Middle East or South America.
If you haven’t received your orders within these time frames, please read the note below this one!

Help!
It has been a while since I got my confirmation order, and my products still have not arrived, what do I do?
First of all, don’t panic and go crazy on our Instagram! 
It is easy for the postman to lose some of his letters, or even perhaps steal some of your amazing products because he wants to try some for himself! 
If you think it has been a little while and your parcel has not arrived, simply email us at info@nkdbody.com and let us know, we will endeavour to fix the problem for you straight away!

NOTE : NKD products are shipped out in letter size envelopes and if you have bought multiple products the envelopes may get separated in the post and arrive at your doorstep on different days!

SCRUBS:

How do I use NKD SCRUB?
NKD SCRUB is best used on wet skin, massage scrub over entire body.

Can I use NKD SCRUB on my face?
You most certainly can, NKD SCRUB works perfect on the face, just make sure when applying to use a gentle hand.

How long do I leave NKD SCRUB on for before rinsing?
Absolute minimum of 5-10 minutes, the longer you leave it, the softer your skin will feel!

How often should I scrub?
We recommend scrubbing 1-2 times per week for best results.

Does NKD SCRUB go off?
Because NKD SCRUB is natural, it does have an expiry date! We recommend using NKD SCRUB within 6 weeks of opening.

How many uses will I get from one packet of NKD SCRUB?
Our scrubs are 200 grams per packet, so we say you will get a minimum of 8 scrubs, but of course the less product you
use each time, the more scrubs you will get from a packet! 

FACE:

How do I use NKD FACE?
NKD FACE is best used on freshly cleansed/exfoliated out of the shower skin. For best results, warm mask on fingertips before spreading over entire face.

How long do I leave NKD FACE on before rinsing?
After applying, leave our mask on for 5-10 minutes, or until you can feel that it is completely tight. We also recommend moisturising after rinsing.

How often should I use NKD FACE?
We recommend using our mask 1-2 times per week for best results.

Does NKD FACE go off?
Because NKD FACE is natural, it does have an expiry date! We recommend using NKD FACE within 3 months of opening.

How many uses will I get from one packet of NKD FACE?
Our mask is 100ml, so we say you get a minimum of 4 masks, but of course, the lesser the amount of mask you use each time,
the more masks you get from one packet! (E.g if you only use it across your nose/on problem areas you will get more masks!)

HAIR:

How do I use NKD HAIR?
NKD HAIR is best used on freshly washed wet or damp hair. Apply from mid lengths to tips – avoiding roots.

How long do I leave NKD HAIR on before rinsing?
Feel free to leave this treatment on as long as you wish, we recommend a minimum of 5-10 minutes.

How often should I use NKD HAIR?
We recommend using NKD HAIR 1-2 times per week for best results.

Does NKD HAIR go off?
Because NKD HAIR is natural, it does have an expiry date! We recommend using NKD HAIR within 3 months of opening.

I have oily hair, can I still use NKD HAIR?
Yes you most certainly can, although we do recommend to use a smaller amount and steer clear of your roots, concentrating only on the lengths and ends of your hair.

Can I leave NKD HAIR in over night?
Sure can! This baby can be used as a leave in/overnight treatment.

How many uses will I get from one packet of NKD HAIR?
Our hair treatment is 100ml, depending on how much you use each time will vary how many treatments you get! People with thicker
hair will tend to get lesser treatments compared to people with finer hair! But then again if you’re only using it in your ends, you will
get more treatments. If you use 25ml each time, you will get 4 treatments!

Can I use NKD HAIR on my permanent/clip in extensions?
You certainly can! Our hair treatment is natural, therefore it has no damaging chemicals in it what so ever!

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